Launch of Whatsapp Number for ECHS Beneficiaries

Launch of Whatsapp Number for ECHS Beneficiaries


Beneficiaries have following options available for seeking redress to their grievances:- 

(a) Online. 

(i) CPGRAM - Centralised Public Grievance Redress & Monitoring System run by Deptt of Administrative Reforms & Public Grievances, Govt of India can be accessed on web site Grievance related to ECHS are automatically routed to DoESW/Central Org ECHS. 

(ii) Army Veterans Grievance Handling Portal - This portal is launched by Army Veteran Cell for redressing grievances of our esteem veterans. The web id of this portal is 

(b) E-Mail. E-mail to the Director (Complaint & Litigation) on his e-mail id 

(c) WhatsApp. WhatsApp No (9868857972) is functional known as ‘Shape Your Scheme’ and ‘Save Your Scheme’ for enhancement of effectiveness and reporting of issues by beneficiaries. 

(d) Normal Post. Forward grievances at following address:-  

Director (Complaint & Litigation) 
Central Organisation ECHS 
Adjutant General’s Branch 
Integrated HQ of MoD (Army) 
Maude Line 
Delhi Cantt-10 

(e) Helpline No. Call helpline No. 1800114115. 

(f) Tele Call. Tele/Mob Nos of all appointments of Central Org ECHS, Regional Centres and Polyclinics are available on ECHS website. 

Note:- Beneficiaries are requested to :- 

(i) First approach concerned OIC Polyclinic/ Stn HQs/ Regional Centre for complaining and resolving the issues expeditiously. 

(ii) Lodge their grievances online as per Para 15 (a) for resolving them on fast track basis as also monitoring progress on their grievances. 

2. Details / address of CPIO and First Appellate Authority for RTI querries pertaining to ECHS are as under :- 

(a) CPIO 

RTI Cell, Addl DG AE 
G-6, D-1 Wing 
Sena Bhawan, Gate No -4 
IHQ of MoD (Army) 
New Delhi-110011 

(b) First Appellate Authority 

First Appellate Authority 
Provost Marshal Office 
AG’s Branch, IHQ of MoD 
Sena Bhawan, New Delhi-110011 

Source:- Download ECHS Letter


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