Delay in First Payment of Pension to the Pensioners- CPAO

Delay in first payment of pension to the pensioners

GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION ACCOUNTING OFFICE
TRIKOOT-II, BHJKAJI CAMA PLACE,
NEW DELHI-110066

CPAO/IT & Tech/Bank Performance/37( Vol-II)/2017-18/141
30.10.2017

Office Memorandum

Subject:- Delay in first payment of pension to the pensioners.

It has been observed that banks are making the first payment of pension to the pensioners account after significant delay in many cases. This issue was raised in the High Level Meeting (HLM) dated-28th July 2017 also by the Controller General of Accounts. Two main reasons leading to delay in payment of first pension were:-

i) Submission of "Undertaking of excess/ overpayment" made by bank and

ii) Delinking of physical appearance by the pensioner in the bank

The process has been simplified and conveyed to banks by issuing instructions vide this office OM No. CPAO/Tech/ Simplification/ 2014-15/241-351 dated-08.08.2014 read with OM No. CPAO/Tech/Life Certificate/2014-15/99-175 dated-28.07.2014; providing that:

i) Pensioners will submit the "Undertaking of excess/ overpayment" to his/her Head of Office while submitting the pension papers and

ii) Identification of pensioner is to be made by bank on the basis of KYC document available with them.

In view of the above, there is no reason for delay in crediting of first pension to pensioners account. Hence banks are requested to strengthen their systems and issue instructions to make sure that timely and correct pension to the pensioners are credited. They are also requested to make a provision for online grievance redressal facility for pensioners to handle their grievance.

Sd/-
(Md. Shahid Kamal Ansari)
(Assts. Controller of Accounts)
Ph No.011-26103074

Delay in First Payment of Pension to Pensioners

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