Welfare and Rehabilitation Schemes for Ex-Servicemen
GOVERNMENT OF INDIA
MINISTRY OF DEFENCE
DEPARTMENT OF EX-SERVICEMEN WELFARE
UNSTARRED QUESTION NO.507
TO BE ANSWERED ON THE 7TH FEBRUARY, 2017
WELFARE AND REHABILITATION SCHEMES FOR EX-SERVICEMEN
507. DR. T. SUBBARAMI REDDY:
SHRIMATI AMBIKA SONI:
Will the Minister of DEFENCE be pleased to state:
(a) the details of welfare and rehabilitation schemes, financial assistance provided to ex-servicemen by Government through various agencies;
(b) the total amount distributed for the welfare of ex-servicemen under Raksha Mantri’s Discretionary Fund (RMDF) and the number of beneficiaries, in the last three years, year-wise;
(c) the main activities of Kendriya Sanik Board and how they are beneficial to ex-servicemen and their families, and the details thereof; and
(d) the efforts made to activate Grievances Redressal Mechanism and to expedite redressal of grievances of ex-servicemen?
MINISTER OF STATE IN THE MINISTRY OF DEFENCE
DR. SUBHASH BHAMRE
(a) The details of the welfare and rehabilitation schemes and financial assistance being provided to ex-servicemen is at Annexure-I.
(b) Rs.116.44 Cr. have been disbursed to 71099 beneficiaries during the last three years as indicated below:
(c) Kendriya Sainik Board is the Apex Body of Government of India responsible for laying down policies/guidelines for the welfare, rehabilitation and resettlement of ex-servicemen/dependents in the country. These policies/programmes are implemented for the benefit of ex-servicemen and their families.
(d) The following efforts/arrangements are made for expeditious redressal of grievances of ex-servicemen:
(i) Armed Forces Tribunals (AFTs): AFTs were set up to provide for quicker and less expensive justice to the members of three services (Army, Navy and Air Force) Veterans It adjudicates in disputes and complaints with respect to commission, appointments, enrolment and conditions of service of Services.
(ii) CPGRAMS: Online Centralized Public Grievance Redress and Monitoring System is maintained by Department of Administrative Reforms & Public Grievances for effective and timely resolution of public grievance. Joint Secretary (ESW) is the nodal officer for D/o ESW. JS(ESW) reviews the status on monthly basis.
(iii) PG Cell: There is specific cell in D/o Ex-Servicemen Welfare (DESW) for handling grievances relating to pension. The grievances received electronically through CPGRAMS are disposed off electronically and the remaining grievances are disposed off manually. Grievances relate to pension fixation, disbursal, rehabilitation, re-employment, financial assistance, grant of benefits to ESM/families by the State Governments such as land/houses/flats, compensation, ex-gratia, criminal complaints etc. The grievances are forwarded by the Pension Grievance Cell and other sections in the DESW to the respective Government agencies/units in the Armed Forces, Controller General of Defence Accounts(CGDA) etc. for necessary action and disposal.
(iv) All the three attached offices under the administrative control of DESW namely, Kendriya Sainik Board Sectt., Directorate General of Resettlement and Central Organization, ECHS have their own grievance redressal mechanism in place.
(v) A separate cell has been set up for redressal of grievances of families of martyrs in KSB Sectt.
(vi) There are Veterans Grievance Redressal Cells in all the 3 Services Hqrs. These Veteran Cells look after the welfare measures for ESM and grievance redressal.
(vii) CGDA also has its grievance redressal mechanism.
(viii) ECHS toll-free Helpline has been made available to all ECHS members at 1800-114-115 for resolving queries on Membership, Treatment and Enrolment.
(xi) A dedicated free helpline 1800115250 is functional in Kendriya Sainik Board Secretariat for redressal of ESM grievances and answering their queries.
(x) References/communications from MP/VIP, NHRC, DARPG, RTI cases as well as grievances/petitions having specific directions of higher authorities are followed up and monitored till final disposal.